Diamond Galleria does not allow refund for products once sold. But we have an exchange policy where you can exchange the product you’ve bought within 14 days from the date of its purchase. In case of any customer dissatisfaction with a product bought from our portal, we allow exchange of the product for an item of the same price. Category of the product while exchanging the product has to remain the same. A jewelry piece can be exchanged for another jewelry piece and. No jewelry item can be exchanged for a watch. A watch can be exchanged for a watch or a jewelry piece. Shipping costs are not refundable. The item must be returned in the original and unused condition with the package in sealable condition in the original packaging along with receipts, documentations and other paperwork. When sending back an item for exchange purposes, you must mention the Return Authorization Number (RMA). You can contact Diamond Galleria at ………… or at ……… Please mention the Return Number prominently on the exterior of the package. Any package sent without the Return Number will not be accepted by Diamond Galleria. Please ensure that you ship and insure your return package via USPS Registered Mail only and not UPS or FedEx. The United States Postal Service is the only mail service provider that insures jewelry worth more than $500. For security purposes, please ensure that you do not disclose package content when insuring and shipping. Diamond Galleria will not be responsible for any damage or loss during the shipping period. Please mail return package to the address given below clearly printing it out on the package.